Casiny Casino Terms and Conditions 2026

You must be at least 18 years old, or the legal gambling age where you live if that is higher. We may ask for proof of age at any time. You must have full legal capacity and be playing as a private individual on your own behalf, never for commercial purposes or for anyone else. You may not use a VPN, proxy or similar tool that hides your location. Registered affiliates, along with their employees, employers, agents and family members, may not play. The same applies to our own staff, licensees and partners, and their immediate families, unless senior management has consented. If you are enrolled in any national, state or multi-operator self-exclusion programme, you must not use our service.

Registration must be completed by you personally. You will provide your full name, contact details, a valid email address and your date of birth, then choose a username of 6 to 15 characters and a password. We may decline any application without giving a reason. Each person may hold one account only. Duplicate accounts, including those opened through relatives, associates, affiliates or other third parties, are subject to immediate closure. Keep your password confidential, because you are responsible for all activity on your account until you tell us about any misuse. Your registered email address is where we send notices, so it must be accurate and reachable. Supplying false information can lead to suspension and possible legal action.

You must complete verification before your first withdrawal, and we may ask for it before you place bets as well. We normally request a photo ID such as a passport, driving licence or national ID card, plus a recent utility bill showing your name and address. We may ask for further documents, a selfie or a verification call at any time. Until we receive what we need, we can restrict wagering or account options. We may use third-party providers to confirm your identity and financial standing. Transactions can be reviewed for money laundering or terrorism financing, and suspicious activity is reported to the relevant authorities. Deposits from criminal or unauthorised sources are strictly prohibited.

Deposits must come from cards, bank accounts or payment systems in your own name. Third-party payments and business cards are not accepted, and breaching this rule can lead to confiscated winnings or voided bets. We generally absorb deposit fees, while your own bank charges remain yours. Currency conversion uses a published daily rate or your bank's or processor's rate, and some payment systems add exchange fees. The minimum withdrawal is €10 per transaction or the equivalent. If you have not wagered your deposit at least once, an 8% fee applies, with a minimum of 4 euro, to deter money laundering. Monthly withdrawals are capped at €5,000 if your balance is at least ten times your total deposits, and €10,000 otherwise. Withdrawals go back to the original payment method unless we agree otherwise after extra checks. Chargebacks carry a €50 administration fee, and winnings from charged-back funds are forfeited. Your account is not a bank account, is uninsured and earns no interest.

The welcome package spans three deposits. The first is 100% up to $1,000 with 25 wager-free spins. The second is 150% up to $1,500 with 50 wager-free spins. The third is 200% up to $2,000 with 75 wager-free spins. The minimum deposit is 20 AUD per bonus. Offers are claimed from the Promotions page or the deposit screen, and no welcome bonus code is published. Bonus funds carry a 40x wagering requirement on the bonus amount. Free spin winnings carry 0x wagering. The maximum bet while wagering is $25. Free spins must be activated within 3 days, their winnings stay valid for 7 days, and bonuses expire after 7 days. Maximum win is $10,000 from bonus money and $500 from free spins. You may cancel a bonus voluntarily, which does not affect your real funds.

Slots count 100% towards wagering, live casino 10%, and table games roughly 25%, though this can vary. Some games contribute nothing, including Plinko, Dice, Mines, Hi-Lo, Roulette, Video Poker, Keno and Limbo, along with selected slots. All games from 3 Oaks Gaming and Wazdan are excluded, as are Evolution first-person and auto-roulette games and Playtech roulette games. Other named titles are also excluded, and the full list appears on the bonus terms page. Bonuses are non-sticky, so real money is used before bonus funds. If you withdraw before meeting the wagering requirement, the bonus and related winnings are cancelled. Where these rules conflict with a specific promotion's own terms, the promotion's terms apply to that offer.

Our weekly Friday promotion gives 50 free spins to players who deposit at least 30 AUD within the last 7 days, with a cut-off of Thursday 3pm AEST. Winnings carry 1x wagering and a cap of 750 AUD or NZD. Our referral programme pays 30 in cash bonus for each referred friend, while the friend receives 5. A maximum of five friends can be referred, and only new players qualify. Friends must register with your referral code or link and make a qualifying deposit. Only one referral bonus may be active per user at a time. Referral offers are available in Australia and New Zealand only. We may change, suspend or cancel any promotion at any time, and we apply the terms shown with each offer.

Betting strategies such as Martingale, opposite betting, hedging and arbitrage are forbidden while a bonus is active. Multi-accounting leads to a permanent ban and confiscation of funds. Exploitative play can result in voided winnings and removed bonuses. Referral abuse, including self-referrals, fake accounts or fraud, leads to removed rewards and possible suspension, and we may review and cancel referral bonuses where we suspect abuse. More broadly, you must not cheat, collude, use bots or software that gives an unfair advantage, attempt to defraud us or other players, or deposit funds you are not entitled to use. We may withhold winnings and close accounts involved in any such conduct.

Our bonuses are offered to players in Australia and New Zealand only. Real-money deposits and play are not permitted from a long list of territories, including the United States of America, the United Kingdom, France, Germany, the Netherlands, Spain, Italy, Poland, Sweden, Denmark, Switzerland, Ontario, Turkey, Russia, China, Israel and Ukraine. The full list in our terms also covers many other countries and regions. It is your responsibility to make sure online gambling is lawful where you live. If you play from a restricted location, a successful withdrawal or refund is not guaranteed, and we may close your account.

Game results shown are final after 72 hours. Within that window, we correct only genuine human, system or results-source errors. If an error or malfunction occurs, affected bets are void. Any amount credited to you in error remains our property and will be deducted from your balance. Each game has its own rules, which you should read before playing. Our terms do not contain a separate fairness or RNG certification clause, so we make no further promises on that point here. We do not guarantee winnings, and you should only play with money you can afford to lose.

We do not state a dormancy fee or a fixed inactivity period. If your account is dormant, locked or closed and you wish to withdraw funds, contact Customer Service. You can ask us to close your account at any time, and your full balance may then be withdrawn, subject to verification. You can also set daily, weekly or monthly deposit limits, loss limits, or self-exclude using the tools in your account. Self-excluded players are not eligible for any bonuses. If you are concerned about your gambling, please use these tools or seek support from a local gambling help service. We may suspend or close accounts that breach these terms.

We are not liable for losses caused by events outside our reasonable control, including technical failures, network faults or third-party payment delays. Your use of the service is at your own risk and we do not guarantee uninterrupted access. If you have a complaint, contact our support team first, and we will review it fairly. These terms are issued by Neptune Projects S.R.L. of Costa Rica, with payments processed by Sultucia Ltd. We operate under licence number 0000020 from the Tobique Gaming Commission. Disputes that cannot be resolved directly are handled under the governing law and jurisdiction set out in the full terms provided at registration.

We may update these terms from time to time, for example to reflect legal requirements, new products or changes to our promotions. The current version is always available on our website, and the effective date is shown at the top of the full document. Material changes may also be notified to your registered email address. By continuing to use your account after an update, you accept the revised terms. If you do not agree with a change, you should stop playing and contact us to close your account. Please check back regularly so you always know the rules that apply to you.