Casiny Casino Privacy Policy 2026

We gather the details you give us when you register: your full name, date of birth, email address, phone number, residential address, and your chosen username and password. During verification we may also ask for a photo ID such as a passport, driving licence or national ID card, plus a recent utility bill confirming your name and address. In some cases we request a selfie or a short verification call. We also record deposit and withdrawal activity, gameplay history, device and browser data, IP address, and messages you send to our support team.

Your data lets us create and run your account, process payments, confirm you are of legal age and protect you and other players from fraud. We use it to meet our anti-money-laundering duties, which include checking transactions and reporting suspicious activity to the relevant authorities. We also use it to answer support requests, manage bonuses and loyalty rewards, apply the deposit and loss limits you set, enforce self-exclusion, and keep our platform stable and secure. Where you agree, we may send you offers, and you can opt out of those messages at any time.

We process personal data only where we have a proper reason to do so. Most of what we do is necessary to deliver the service you signed up for, such as running your account and handling payouts. Some processing is required by law, including identity checks and anti-money-laundering controls. We also rely on our legitimate interests in preventing fraud, securing our systems and improving our games and service, always weighing those interests against your rights. For optional activities like marketing communications, we ask for your consent, which you may withdraw whenever you like.

We do not sell your personal information. We share it only where needed to operate. That includes our operating company, Neptune Projects SRL of Costa Rica, and our payment processor, Sultucia Ltd, which handles transactions on our behalf. We may also use identity-verification and fraud-prevention providers, game studios and technical suppliers who support the platform, and professional advisers. We disclose information to regulators, law enforcement or courts when the law requires it. Every partner is expected to protect your data and use it only for the purpose we gave them.

We hold your information for as long as your account is open and for a reasonable period afterwards, so we can meet legal, tax, regulatory and anti-money-laundering obligations and deal with any disputes. Verification documents and transaction records are generally kept for the minimum period those rules require. Support correspondence and technical logs are held for shorter periods. When data is no longer needed for any legitimate purpose, we delete it or anonymise it so it can no longer be linked to you.

You may ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to delete information we no longer have grounds to keep. You can also object to certain processing, ask us to restrict it, request a portable copy of your data, and withdraw consent for marketing at any moment. Some requests may be limited where we must retain records by law, for example verification and payment history. We will explain our reasoning if we cannot fully act on a request, and we aim to respond promptly.

We use technical and organisational safeguards to guard your information against loss, misuse and unauthorised access. Accounts lock automatically after three failed login attempts, and identity checks must be completed before your first withdrawal, which helps stop others from taking over your funds. Access to personal data inside our team is limited to people who need it. You play a part too: keep your password private, use a unique one, and tell us immediately if you suspect anyone else has gained access to your account.

We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the site performs and protect against abuse. Some are essential for the site to work, while others help us understand usage so we can improve it. You can manage non-essential cookies through your browser settings or the choices we offer on the site. For a full breakdown of the cookies we use and how to control them, please read our separate cookie policy.

If you want to exercise your rights or have a question about how we handle your data, contact our data protection team through the Contact Support channel in your account or via the Help Centre. Please include enough detail for us to identify you and understand your request, and expect us to confirm your identity before releasing or changing anything. If you remain unhappy with our response, you may raise the matter with the relevant data protection authority in your place of residence.

We may update this policy from time to time to reflect changes in our services, technology or legal obligations. When we make material changes, we will let you know through the site or by email to the address registered on your account, and we will update the date shown here. Continuing to use our services after an update means you accept the revised policy. We encourage you to read it periodically. Gambling should stay fun, so please play responsibly and use the limit and self-exclusion tools whenever you need them.